Integrating Technology Into Conflict Engagement Practice

taught by Daniel Rainey

Course description

Integrating Technology is a course that explores the manner in which information and communication technology (ICT) can be integrated into various conflict engagement practices, including mediation, facilitation, arbitration, dialogue, and peacebuilding.

Course Background:
Integrating Technology is the product of two decades of experience designing and delivering courses and training related to the intelligent integration of information and communication technology into the practice of conflict engagement. In addition to the experience and knowledge Daniel Rainey brought to the creation of this course, he worked closely with the InternetBar.Org and the International Mediation Institute to develop and implement internationally recognized standards for ODR training and for accreditation of ODR mediators. Integrating Technology is organized in accord with the IMI standards and will be the first ODR course in the world to anticipate the IMI’s certification requirements.

Course Structure:
Integrating Technology is designed around four webinar sessions, offered bi-weekly, covering the major core competencies identified by IBO and IMI. For convenience, general references to all types of third parties will be subsumed under the title of mediator in the course description. In the course, mediation will be one third party mode, but the participants will discuss a wide range of third party roles as they relate to the use of ICT.

Daniel Rainey
Daniel Rainey
Course Instructor

Daniel Rainey is a principal in the consulting firm of Holistic Solutions, Inc. (HSI), and a member of the Board of Directors for the InternetBar.Org (IBO) and the Northern Virginia Mediation Service (NVMS). He has been involved in the practice of conflict engagement in various forms since the 1980’s. He was one of the instructors for the first online dispute resolution (ODR) course ever offered and he has developed ODR courses for several universities. He is a Fellow of the National Center for Technology and Dispute Resolution (NCTDR), and a member of the Self Represented Litigants Committee of the Virginia Supreme Court’s Access to Justice Commission. Currently, he serves as the chair of a committee from the Association for Conflict Resolution that is working with similar committees from the American Bar Association and the American Arbitration Association to integrate technology issues into the Model Rules for Mediators. He is the author of numerous articles and book chapters on technology and conflict engagement, and he currently serves as the Chief of Staff for the National Mediation Board. His full bio and other information can be found at

4619 Strathblane Place, Alexandria, Virginia 22304


Course Curriculum

Situation Awareness
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Basic Knowledge
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Platforms and Technology
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Practice and Process
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